Cintas has a rating of 1.4 stars from 122 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cintas most frequently mention year contract, customer service, and sales rep problems. Cintas ranks 63rd among Uniforms sites.
Positive reviews (last 12 months): 0% How would you rate Cintas? Top Positive ReviewI work for Weidmann Electronic Technology and every Thursday Mr. Robert Soper comes in with a friendly smile on his face. I have worked here for two years and this man has been polite, courteous and very helpful. When there has been any issues regarding invoicing he has worked with us and helped us every step of the way. We appreciate working with him and look forward to seeing his happy smiling face every Thursday. Everyone doesn't get the recognition they deserve so I wanted to take the time out and make sure he does. Good Job!
Top Critical ReviewI have 2 small ice cream stores and signed up with Cintas. They quoted prices that I assumed would be fixed for at least a year. The prices were increased the second month and the service was terrible. I called to cancel after 6 months and they told me it was a 5 year contract. Their sales guy explicitly told us it was 1 year and we could cancel anytime. So now they want me to pay $ 14k to cancel the contract! DO NOT DO BUSINESS WITH CINTAS.
One of the biggest mistake was to sign service agreement with Cintas. The whole company policy based on lie and disrespect. They tie you with contract and do not allow to get out. It's easy to get out from prison than cancel contract with Cintas. And the service is horrible
0 helpful votes June 20th, 2024 Verified purchaseI have 2 small ice cream stores and signed up with Cintas. They quoted prices that I assumed would be fixed for at least a year. The prices were increased the second month and the service was terrible. I called to cancel after 6 months and they told me it was a 5 year contract. Their sales guy explicitly told us it was 1 year and we could cancel anytime. So now they want me to pay $ 14k to cancel the contract! DO NOT DO BUSINESS WITH CINTAS.
0 helpful votes June 18th, 2024DO NOT DO ANY BUSINESS with this dishonest company. They charged and sent invoice for services that I have not received. Instead of communicate, they decided to send collection. They are dishonest. They never pick up phone call. Chelsea and Alesa, the supervisor, at invoice related team were very rude and unhelpful. Instead of communicating with me about the invoice, they decided to not pick my phone after all. They are the worst human being I ever deal with. I would have given them negative 5 stars, but one star is the lowest I can get. They are worse than 1 star for sure. AVOID THEM AT All COST!
0 helpful votesI was lied to about the term of the service, our rep told us 1 year. I found out it is 5 years and if you don't cancel in writing they automatically renew. They will not let you out of your contract for any reason, only try to change services to keep you locked in your contract. I wish I would have never used their services. Wish I would have read reviews about Cintas first. Avoid this business at ALL cost! Wish I could give the a zero rating.
Products used:
Uniforms
Prices are going up yes. but I am a small mom and pop restaurant. When I began with Cintas the quote given to me seemed fair. But over the past 2 years they have increased my weekly bill by 28% on the same rental items. And the bar towels they are bring me are mostly rags falling apart. If I increased my food items by 28%, I would no longer be in business. Also, the contract states they have the right to increase prices and the notice may be an invoice and you only have 10 day to respond. As a mom and pop, I only do accounting once a month. Way to be sneaky Cintas!
Products used:
Bar towels, mop heads, rugs, paper hand towels
Sorry company close come back no button rankle look like someone has sleep in them bring you someone else close you say something to the drive he don't do nothing he could care less have to be mistake by you not him
0 helpful votes February 11th, 2024I ordered scrubs and jacket as per my new workplace requirements. It took two two get scrubs, but over a month past since I paced an order and I have never received my jacket. I contacted the company multiple times on phone and via email and was informed that it was sent. No tracking number was provided to me. I'm extremely disappointed. Will call them again tomorrow.
Tip for consumers:
Do not order from Cintas if you don't have to
Products used:
Scrubs and jacket
They charge for items undelivered or not serviced. Impossible to resolve customer service and billing department. Extremely high pricing without providing what is listed on invoices. Once again avoid signing a contract or doing any business at all cost.
Truck Mounts in Georgia
Tip for consumers:
Do no sign a contract, prices sky rocketing. When driver does come by, it's before anyone is here and we get a bill with one small bottle of soap, nothing else in the 250 ish range.
Products used:
Bathroom products, paper towels and area rugs.
Beware all restaurant and franchise owners! You will regret signing up with them. About 4 years ago I signed an annual lease and cannot get out of it. They keep giving the run around whenever I tried to cancel the contract. The service is beyond horrible. I am now seeking legal advice.
Tip for consumers:
Lack of response from managers
Would give zero stars if I could. Do NOT use this company, they will rip you off! They consistently overcharged and then took 2000 of our napkins and never replaced or reimbursed us for them after we cancelled our service.
0 helpful votesBeen struggling with this company since we switched from Aramark. Uniform shortages almost weekly. Outrageous charges on supposedly damaged uniforms. Customer service promises to return our calls and continually fail to do so. This company lacks integrity, BIG TIME!
6 helpful votes December 3rd, 2020I wish I had of read these reviews before we got tied up with this company. Same thing we didn't read our contract and were automatically renewed for another 5 years, without even the courtesy of a phone call. It's terrible the way they treat their customers and do business. Don't know how they sleep at night. Half of the time the new mats came in dirtier than the ones we were giving back. Some mats in very poor condition, usually one every delivery.
0 helpful votes December 15th, 2021This is the first review I've ever left. I would give them 0 stars if possible. I've worked at a plant in Southeast Louisiana that has used their services for the last few years. Most employees have completely stopped using their laundering services because there is some sort of issue the majority of times. If you try to trade in or order new uniforms it will likely take months before you receive them back. This has happened repeatedly company wide. The sales reps will ignore requests for help. This has to be the worst service based company I have ever come across in my 40 years. Look elsewhere for uniform rentals.
Products used:
Uniforms
New business owner please don't get involved with this company, they are horrible, charging $75 dollars a week for 3 drops of soap and one roll of toilet paper. They will lock you in a 5 year contract, even that I asked the sales rep about long term contract he said there was not a long commitment and you can adjust how much you wanted to spend, a lie, but since I was so busy trying to open the store, I did not read the contract in full. Don"t go with them is a waist of money and you feel stupid paying all that money for almost nothing.
I own an entire resort and work with well over a dozen different vendors. NO ONE has disappointed and frustrated me like Cintas. They lie you into a very long and tedious 5 year contract that feels like a lifetime while steadily increasing your $$$ requirements. I pay as much for paper products that go down the toilet and in the garbage can every week as I pay for liquor, beer and food that make me money! Avoid them at all costs!
Tip for consumers:
Don't do it!
I really wish I had read the reviews before signing their contract. Unfortunately, their rep was able to coerce us by showing us how much more bang for our buck we would get by switching to them. I take full responsibility for not reading all the fine print, and doing my job by researching them, but I don't want anyone else to get duped. The prices drastically went up immediately, my bills tripled from what they were, and when I tried to cancel, I was informed I had signed a 5 year contract! I don't know how I missed THAT, but now we are screwed for the next 4 years. Please avoid this company!
Products used:
mats, claiming products, hand towels, toilet paper, hand soap
2 Trash cans at my employer has been broke for 6 weeks. Contacted cintas three times still not fixed.
Shop rags come oily and filthy.
Uniforms come back stained and not the right amount returned. Been in this business for 50 years the worst uniform company I've ever seen.
I am a server at a restaurant in mason Ohio. Tonight a group of your workers came in with their company "cintas" credit cards. They treated me worse than any customer I have ever had. They were so rude and continued to tell me to "hurry up we have to be some where" which I over heard was a "escape room" very urgent! Maybe go to McDonald's next time if you're in such a rush! They proceeded to throw their cards at me all at once and gave me 0 time to collect all 10 of them! Really great representation. Horrible people. I will always bring up this experience about your company. Interesting way to treat the people (service workers) who are the one buying your products and paying your bills!
1 helpful voteI work for Weidmann Electronic Technology and every Thursday Mr. Robert Soper comes in with a friendly smile on his face. I have worked here for two years and this man has been polite, courteous and very helpful. When there has been any issues regarding invoicing he has worked with us and helped us every step of the way. We appreciate working with him and look forward to seeing his happy smiling face every Thursday. Everyone doesn't get the recognition they deserve so I wanted to take the time out and make sure he does. Good Job!
Tip for consumers:
A really good company with excellent service and customer service at that. The Lab Coats are always returned cleaned and fresh.
Products used:
Lab Coats
I have only ordered two polo shirts and after waiting 4 months then they tell me my order was cancelled. Reordered and now my shipping date keeps backing up after they said they were in stock. United Airlines needs to find a new vendor
0 helpful votesI've had name misspelled on my uniform for 5 1/2 months. Everytime I am told that they are working on it. It may not be a big deal to them but we pay good money and deserve our right names. I'm turning them in next week and quit wearing them so the company doesn't have to pay for them.
Tip for consumers:
Make sure you ask about misspelled names up front.
Products used:
Shirts, pants and jackets
One of the worst customer service and horrific contract. The driver would just drop off things we didn't need and over charge non stop! I complained to them for two years. Now that I'm out of business they are suing me for 15 thousand dollars because of breach of contract. Their lawyer is harassing me for payment Unreal
Tip for consumers:
Horrible experience
Products used:
Towels, cleaning supplies , mats, mops
This company has no regard for the customer. I've been in food service for over 40 years and never seen a more unprofessional company. They short you on deliveries, and don't provide credit, they ignore problems with their service and tell you their working on it. They escalate rates to ridiculous amounts and their follow up is short of nothing. They have a nice sales rep who tries but he can only deliver and respond to what they want and that's poor management.
Products used:
Uniform service and replacement
Like many reviews listed, we are going through similar issues. We recently found out that we have a 5 year contract that a previous CEO signed and we now can't get out of it without paying a butt-load of money. And their prices just keep going up and up without any notice. Not to mention the confusing invoices and numerous times that we haven't received the products we're paying for. I will NEVER use these guys again. If I could give negative stars, I would.
Helpful (20) 1 helpful voteWe just started with Cintas in the last 2 months. 3 of our dispensers have broken and the drain fluid for one of our products did not get filled. When the batteries die we were told they would replace them, however the driver has to be notified first. They don't keep batteries on hand. I tried customer service for the drain fluid and no one would return my call. We are in Ft. Pierce Fl and although our initial representative was nice and "sold us" he did not follow up on customer service to get sure our products worked. I would not recommend this company again to any of my affiliates. I tried to include a video of our non working paper towel dispensers but it wouldn't let me. The driver Mike tries to be helpful and he is a nice guy. The salesperson Mike did us an injustice for the prices we pay. Two thumbs down to this company.
Tip for consumers:
Don’t do it. Overpriced and customer service questions don’t get answered.
Products used:
Since we are in a service agreement we use some of their products such as paper towels, toilet paper, and hand towels.
